Support

Global After Sales Support

We believe that quality products don’t just get delivered at your doorstep. They come with dedicated support throughout the lifespan of use. At Prince Castle, we manufacture quality products using innovative features that save energy, deliver outstanding performance, reduce waste, lower operating costs, and are safe, efficient and kind to the environment. We stand by these principals throughout the lifespan of our products, from inception to sale and beyond. As such, our service fundamentals include:

  • The availability of spare parts, located in the local market and shipped promptly.
  • A network of highly skilled technicians up-to-date on the latest technologies that keep your kitchen running.
  • Dedicated resources to support the lifespan of the product, including e-learning and training videos and extensive on-site training,
  • Integrity, including doing what’s right for our clients and the environment.

Click here for technical support, or call us at 1-800-722-7853 opt 1.

Need to order parts? Click here

Need technical service manuals? Click here

Troubleshooting

  • We’re here to help you keep your Prince Castle equipment performing at its best.

Toasters

Product Holding Bins

FAQs

Find answers to our most commonly asked questions.

 

Q
How do I check on stock and availability of an item?
A
Visit the Knowledge Center section or call your Customer Service Representative at 1-800-722-7853 for more information.
Q
Where do I purchase service parts?
A
Please call 1-800-722-7853 and select option 1 for our master service provider, Marmon Link.
Q
How do I contact the warranty or technical service assistance department?
A
Please call 1-800-722-7853 and select option 1 for our master service provider, Marmon Link.
Q
Where can I find a service provider in my area?
A
Please visit our Sales/Services Partners section to locate a representative in your area.
Q
Where can I obtain a copy of my invoice?
A
This information is available on our order site. Please contact your Customer Service Representative for login information/support.
Q
Will I get an order confirmation and can I track the status of my order?
A
This information is available on our order site. Please contact your Customer Service Representative for login information/support.
Q
Can I fax my order in? If so, what is the fax number?
A
We do accept fax orders. Please submit your order to: 630-462-1460.
Q
As a restaurant owner/operator, how do I order an item?
A
Please visit our Sales/Services Partners section for detailed information on placing your order.